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FAQ

Capacity

What is the default storage capacity of CADian File Manager?

1GB of storage is provided by default, including the Trash.

My storage is full. What should I do?

First, try deleting unnecessary items to free up space. You can also consider upgrading your plan to purchase more capacity. Until you free up space, you will no longer be able to upload or copy new items. However, all existing folders and/or files already stored in your storage will be retained.

What happens if I downgrade my plan after using an upgrade plan?

If you downgrade after purchasing additional storage, the existing folders and files already stored in the storage will not be removed and will remain intact. However, you will not be able to use additional file or storage space. In an overcapacity state, a warning message indicating that the storage is full will be displayed until space is freed up or the plan is upgraded again.

Can I fetch my files from external cloud storage like Google Drive?

Fetching external cloud storage files is not yet supported in File Manager v1.1.0. Once this feature is updated, you can check it directly in the What's New section.

Supported Files

What types of files can I upload to the File Manager?

In addition to CAD drawing files, you can also upload image files, docs, PDFs, and other types of files.

However, the files that can be opened in CADian Web Viewer are limited to the following types (in v1.1.0): dwg, dwt, dws, dxf, dgn, ifc, rvt, rfa

You can identify whether a file can be opened by its icon.

  • Can be opened: Supported File Icon
  • Conversion failed (unable to open): Failed Conversion File Icon
  • Cannot be opened: Unsupported File Icon

The list of supported file types in the Web Viewer will be constantly updated.

What files are supported by the CADian Web Viewer?

The following drawing files are supported (in v1.1.0): dwg, dwt, dws, dxf, dgn, ifc, rvt, rfa

For other file types, you can upload them to the File Manager drive and perform actions such as rename, copy, and move, but you cannot open them in the Web Viewer.

Can I open PDF files in the CADian Web Viewer?

The CADian Web Viewer v1.1.0 version does not support opening PDF files yet. Once the feature is updated, you can check it directly in the What's New section.

The file is not uploading.

For the server security reasons, some suspicious files such as .exe files or files that contain scripts, may be blocked from uploading. Moreover, for free users, the maximum size of a file that can be uploaded is 30MB, and the total storage available, including files in My Drive and the Trash, is 1GB.

New Features

Where can I check information about feature updates?

You can check the version update history of the File Manager in the What's New section.

Where can I find the version details?

The current version of the File Manager can be found in the footer section, along with the copyright notice. The version will be updated when new features are added or improvements are made.