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Find Email Address of Your Old ID Account

If you have trouble finding the email address registered in your old ID account, we can retrieve your email address using the Serial Number.

Possible reasons:

  • You don't remember which email address is registered.
  • The registered email address is an outdated email which is no longer in use.
  • The registered email address belongs to a former employee and you cannot receive email.

How to Find Email Address of your Old ID

  1. Please send an email to help@cadian.com as follows:

    • Subject: [Find my ID Account] or [Change Email Registered in my Old ID], etc.
    • Content: Briefly describe your request.
    • Make sure you include your CADian Serial Number so that we can search your account.

  2. We will review the email and respond to you.