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  4. Organization FAQ
Organization FAQ

Common

Where do I check my role?

In My Page > Organization Management, check the role badge (Owner/Admin/Member) shown on each organization card. The same person may have different roles in different organizations.

A serial shows as “already registered”.

It is already registered in another organization or in your organization. Check the reason (another org / this org / format error / discarded) in the validation result of the registration screen. → Serial Management

Owner

I want to delegate day-to-day management to someone else.

Invite a member as Admin (or change their role) so they can manage members, groups, serials, and settings on your behalf. Note that transferring ownership and deleting the organization remain Owner-only.

I want to temporarily change the Owner to someone else.

Transfer of ownership is a permanent transfer, not a temporary delegation. For temporary delegation, granting Admin is recommended.

There's no Transfer Ownership option.

Transfer Ownership is in the Members list Manage menu (not Settings), and ownership can only be transferred to an Admin, so it appears only on Admin member rows. If the organization has no Admin at all (you are the only Owner, or there are only Members), it is not shown. Invite another member first, and if you only have Members, change a member's role to Admin before trying again. → Member Management

Admin

There's no "Delete Organization" in Settings.

This is normal. Delete Organization and Transfer Ownership are Owner-only features and are not shown to Admins. Ask the Owner if needed.

Can I remove another Admin or the Owner?

Admins can adjust the roles of Members and other Admins, but cannot change or remove the Owner. There is one Owner per organization, and only the Owner can transfer ownership.

Member

There are only 3 menus — is that normal?

Yes, it is normal. Members are provided only Dashboard · Groups · Members (3 menus). Serials, Activity Log, and Settings are admin (Owner·Admin) only. → Member View Guide

I want to create a group or invite members.

Members have no change functions. Ask the organization's Owner or Admin for group creation, member invitations, serial registration, etc.

Where do I see my serials?

Check serials you are using in the serial list at the bottom of the Dashboard screen. If it is empty, no serials are in use yet.

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Organization FAQ

  • Common
  • Owner
  • Admin
  • Member
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  • My Page
      • Change Email Account
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      • Restore Account
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  • Organization Console
    • Introduction
      • Create Organization
      • Organization Dashboard
      • View Members
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      • Change Role & Remove
      • Transfer Ownership
      • View Groups
      • Create Group
      • Edit & Delete Group
      • View Serials
      • Register Serial
      • Remove Serial
      • Organization Info & Domain
      • Delete Organization
      • Activity Log
      • Member View Guide
      • Organization FAQ